Who we are:
HyCargo Logistics (Pty) Ltd delivers innovative, green-focused transportation and cooling and storage facility management solutions across southern Africa. Our services range from refrigerated consumable and none-consumable to dangerous goods. In long-term, we aim to transition toward green energy-powered fleets. We’re building a logistics industry that’s not only efficient — but decarbonising supply chains that speaks to the 4th industrial revolution standards!
However, this industry like any other comes with data demands, be it for our customers, fleet tracking or staff! Therefore, we are committed to handle data according to best international regulations.
Data collected through contact forms
When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from our blog and other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see, edit and delete that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
Fleet & Logistics Data Privacy Policy
This section complements the main HyCargo Logistics privacy policy and outlines specific data practices related to our fleet tracking systems, logistics operations, and cross-border service coverage.
Fleet Tracking and Telematics Data
HyCargo Logistics utilizes GPS tracking and telematics systems across its fleet to ensure efficient routing, cargo safety, delivery status transparency, and operational optimization. These systems may collect:
- Real-time geolocation of vehicles
- Speed and route information
- Engine diagnostics and fuel usage
- Temperature logs for refrigerated cargo
- Driver behavior (e.g., braking, acceleration, idling)
This data is processed solely for operational, safety, and compliance purposes. Access is restricted to HyCargo’s authorized personnel and trusted service providers under strict data agreements.
Third-Party Logistics and Technology Providers
To deliver reliable services, HyCargo engages third-party logistics and fleet management software providers. These partners may process operational data under contract for the following purposes:
- Route optimization
- Delivery performance analytics
- Cargo condition monitoring
- Secure vehicle communications
All vendors are required to adhere to international data protection standards, such as GDPR or equivalent frameworks, and are contractually prohibited from using your data for unrelated purposes.
Customer Access to Shipment Data
Customers may be granted limited access to shipment tracking data, including real-time vehicle location, estimated time of arrival (ETA), and delivery confirmation. Such access:
- Is restricted to the customer’s own consignments
- Is temporary and session-based or login-secured
- Must not be redistributed or shared without authorization
Data Retention for Fleet Logs and Delivery Record
HyCargo retains fleet logs, route histories, delivery confirmations, and cargo telemetry for up to 5 years, unless legal or regulatory obligations require longer/shorter retention.
All retention periods are reviewed periodically. Data is securely deleted once no longer required.
Data Security Measures
We use encrypted transmission protocols and multi-level access controls to protect sensitive logistics and fleet data. Only personnel with specific operational roles can access telematics systems.
Incident monitoring, regular audits, and vendor oversight ensure ongoing compliance.
Staff and Driver Data Notice
HyCargo informs all fleet operators and staff that operational data (e.g., GPS logs, delivery time logs, vehicle usage) may be collected and processed strictly for performance, safety, and legal compliance.
Such data is not used for profiling beyond operational requirements and is handled transparently.
Cross-Border Data Transfers
HyCargo Logistics operates across several countries in Southern Africa. Accordingly, some operational or customer data may be processed or transmitted across national borders.
Where such transfers occur:
- Data remains protected under contractual and technical safeguards
- Vendors and cloud services must meet data protection standards applicable in Namibia, SADC and the EU (GDPR)
- Customers are clearly informed when data hosting involves foreign jurisdictions and their consent is mandatory.
By using our services, customers acknowledge and agree to these necessary data transfers for efficient cross-border logistics operations.
Concerns and improvements
Our customers are encouraged to contact us for any questions regarding this privacy policy via this email: markus@hycargo-logistics.com.